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PRIVACY POLICY

Till and Whitehead Ltd knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy. By visiting Designed4Doors, you are accepting and consenting to the practices described in this Privacy Notice.

PERSONAL INFORMATION

Designed4Doors considers your privacy to be of utmost importance. In general, you may browse the Designed4Doors website anonymously. However, certain of our online services including trade member services require the collection of some personally identifying information, such as your name, address, and, when appropriate, your credit information.

Any personally identifying information you provide to us is stored in a database to which only authorized Designed4Doors employees and agents have access. For particularly sensitive information, such as credit card numbers and accounting information, Designed4Doors will employ accepted transmission and storage protocols, such as encryption, in line with the requirements of 'SagePay Secure Online Payment System' to prevent this information from being disclosed.

Personally identifying information is not shared with third parties (other than in the course of completing a transaction at your request or delivering email notices as indicated below), unless reasonably believed to be required by law, court order or any other such legal process. This information may, however, be used for internal data processing, such as compiling statistical information about the use of the Designed4Doors website. As a service to you, we may also use this information to customize the content we offer.

EMAIL ADDRESSES

In order to provide you with timely notice about special offers and upcoming events, Designed4Doors may send you email notices, unless you have previously requested not to receive promotional notices via email. These emails are only sent to customers and those who have subscribed to the service. If you should decide at a later date that you no longer wish to receive these notices simply unsubscribe and your email address will be removed from our lists.

COLLECTION AND USE OF PERSONAL INFORMATION ABOUT CUSTOMERS

The information we learn from customers helps us personalise and continually improve your shopping experience at Designed4Doors. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us. We also use this information to improve our market place and platform, prevent or detect fraud or abuses of our Website and enable third parties to carry out technical, logistical or other functions on our behalf.

HERE ARE THE TYPES OF INFORMATION WE GATHER

Information you give us: we receive and store any information you enter on our Website or give us in any other way. These details are stored on our database and are not shared with any third party. However it is important to note that credit card numbers are not stored in Designed4Doors as credit card purchases are handled directly through 'SagePay Secure Online Payment System'.

Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many Websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Designed4Doors. A number of companies offer utilities designed to help you visit Websites anonymously. Although we will not be able to provide you with a personalised experience at Designed4Doors if we cannot recognise you, we want you to be aware that these tools exist.

Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers, the full Uniform Resource Locators (URL) clickstream to, through and from our Web site (including date and time), cookie number and products you viewed or searched for.

Information from other sources: we might receive information about you from other sources and add it to our account information. For example we may access credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

WHAT ARE COOKIES?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as personalised greetings and storage of items in your Shopping Basket between visits.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of Designed4Doors most innovative and useful features and we recommend that you leave them turned on.

If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

HOW SECURE IS INFORMATION ABOUT ME?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input on any pages which detail your credit card information.

Credit card transactions are handled by SagePay, which means that we do not store your credit card number at Designed4Doors.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

WHAT INFORMATION CAN I ACCESS?

The Designed4Doors website gives you access to a broad range of information about your account and your interactions with Designed4Doors e.g. you can change your account details at any time or track your order and store quotations or repeat past orders. Examples of information you can currently access easily at Designed4Doors include up-to-date information regarding recent orders, personally identifiable information (including name, e-mail, password), communications preferences, payment settings, e-mail notification

CONDITIONS OF USE, NOTICES AND REVISIONS

If you choose to visit Desiged4Doors, your visit and any dispute over privacy is subject to this Privacy Notice and our Terms and Conditions including limitations on damages and application of the laws of England. If you have any concern about privacy at Designed4Doors, please send a thorough description to feedback@Designed4Doors and we will try to resolve it.

Our business changes constantly and our Privacy Notice and the Terms and Conditions will change also. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

INFORMATION FROM OTHER SOURCES

Examples of information we receive from other sources include credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

© 2015 - 2018 Till and Whitehead Ltd.

Designed4Doors is a trading name of Till and Whitehead Ltd. Registered Office: Eadon House, 2 Lonsdale Road, Heaton, Bolton, BL1 4PW

Registered in England, No. 46963. VAT No. 146 4415 73

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